If you are reading this post, chances are you already know what PlayPhone is. I first got to know PlayPhone when I was casually checking my AT&T bills on the AT&T website, then to my horror I found out I have been paying $14.99 a month for this PlayPhone service I never signed up for!!! If you have received random texts from 778-88 then just to know that you are paying $14.99 every month for that…
If you want to confirm whether you have this monthly subscription or not, login to your AT&T account. Then click My Account -> Bill & Payments -> Bill Summary -> Usage Details -> Comm Charges. You will end up seeing something like the following. BTW, you can also look at your electronic monthly bills online, or your actual paper bills to see this same piece of information.
Now, this is how you can cancel that subscription. I have tried it myself so it is working as of now in June, 2010.
1. Send a text message “STOP” to 778-88.
You should get a response immediately after.
2. Send an email to firstname.lastname@example.org. Tell them you want to cancel your PlayPhone plan and your phone number is ______.
You should immediately get an auto-reply:
Just a note to inform you that your email has been received and will be reviewed by an agent shortly. As always, we welcome your ideas, comments, questions and requests. We respond to all inquiries within 48 hours and appreciate your patience during this process.
We thank for the opportunity to serve you and for choosing PlayPhone as your media content provider.
PlayPhone Customer Care
3. Receive your confirmation email
This took me 3 hours after the auto-reply.
Thank you for contacting Mobile Support. We apologize for the inconveniences you are experiencing with our service. As requested, our records show as of 06/15/2010 the account# 1234567890 has been cancelled and removed from our system.
Again, we would like to apologize for the difficulties you experienced with our service. We are continually working to obtain new and exciting content and hope that you will come back and visit us in the near future for your media content needs. Should you have any questions or need further assistance, please feel free to contact us. Thank you for contacting Mobile Support.
Customer Care Specialist
4. (Optional) If you are paranoid, Call (866) 853-9793 between 5 a.m. and 10 p.m. PST to talk directly with a PlayPhone customer service representative to double check.
Hooray! You just saved yourself $14.99 every month! Good job!
From user comments:
- Blanche: The customer service number for ATT cellular is 800-331-0500.